SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Your Flexx (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://yourflexx.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All at the highest level, convenient very
All good store excellent delivery on time and good quality is my third purchase I recommend thank you
Very good product. Read my other comment since I bought 2 but individually. I highly recommend product and store.
Thank you. All in size
this came pretty quick. I was surprised. It stinks like vinegar from the glue. I can also smell rubber. It is well made It fits well. I might buy another.
The order came up. Recommend
Качество швов хорошее, есть прорезиненный стопер, сидит комфортно...рекомендую
Наколенники соответствуют описанию, ткань эластичная, приятная на ощупь, запах новой вещи.
really good quality good product as my spectations
Product matches description. Reinforced with non-slip line on underside for upper thigh.
Очень отличные наколенники! Всё как надо! Быстрая доставка.
Came on time all the Unreading pulls paw norms Oden scaring yuzai Bombita all advise except jokes for this money class the main with size don't cover all health and good high
Дякую продавцю
good quality came very fast to the usa
I thought it was two knee pads I read wrong, I asked for M, knee pad is perfect, comfortable and elastic, good quality, the gray color I ordered is very nice, I will order the other one, thanks.
great quality
Product came about a month after I ordered it the quality of the product is good no complaints they are legit fits well secure the knee I’m super impressed I will order from them again and definitely tell all my friends I ordered the small and medium just to see which one fits and feels better for me the small is real snug and tight the medium fits just right a little loose but good I will order more.
great product, made well, good material, fits well
About 55 days. Sleeves are good.
I received my order 5/4/2020.IT IS AN AWESOME KNEE SUPPORT.It is made very nicely. I just wish it didn't take so long to arrive.